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Return & Exchange Policies


Return

To initiate a return, please enter the Return Center and follow the return instructions.  

Full-priced item(s) may be returned within 21 calendar days of the purchase date and are refundable for the full purchase amount minus the stocking fee. Shipping fee is not refundable. Discounted item(s) and late return(s) are not eligible for refunds. 

Item(s) must be sent back in its original condition with all tags on, unworn, unwashed, undamaged and unaltered. Tag-less, worn, washed, altered or damaged item(s) are not refundable. 

Once we receive and approve the return, the refund will be made to the original payment method within 10 business days.  

Reverse Shipping Fee for United States & Singapore Orders

A prepaid return label will be provided via email upon submitting the return request. A return fee of USD$5 will be deducted from the refund amount for restocking purposes. 

Reverse Shipping Fee for Rest of the World Orders

Customers are responsible for the reverse shipping fee to send back the item(s) to our United States or Singapore locations. 

Exchange

We no longer accepts exchange requests. To make an exchange exchange request, please first initiate the return process then re-order the item(s).   

 

If you have any questions regarding return & exchange, please email us at support@orejas.co.

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