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Return & Exchange Policies


Return

To initiate a return, please enter the Return & Exchange Center and follow the return instructions.  

Full-priced item(s) may be returned within 21 calendar days of the purchase date and are refundable for the full purchase amount minus the stocking fee. Shipping fee is not refundable. A prepaid return label will be provided via email upon submitting the return request. A return fee of USD$5 will be deducted from the refund amount for restocking purposes. Discounted item(s) and late return(s) are not eligible for refunds. 

Item(s) must be sent back in its original condition with all tags on, unworn, unwashed, undamaged and unaltered. Tag-less, worn, washed, altered or damaged item(s) are not refundable. 

Once we receive and approve the return, the refund will be made to the original payment method within 10 business days.  

If you have any questions regarding returns, please email us at support@orejas.co. 

Exchange

To initiate an exchange, please enter the Return & Exchange Center and follow the exchange instructions.  

Full-priced item(s) are eligible for exchange within 21 calendar days of the purchase date. Each order is allowed one free exchange at no additional charge. A prepaid return label will be provided via email upon submitting the exchange request. The second and further exchanges made on the same order will be charged a restocking fee of USD$5 each time. Discounted item(s) and item(s) purchased more than 21 days ago cannot be exchanged.  

Item(s) must be sent back in its original condition with all tags on, unworn, unwashed, undamaged, and unaltered. Tag-less, worn, washed, altered or damaged item(s) are not exchangeable. 

Once we receive and approve the return, we will proceed to ship the exchange within 5 business days. 

If you have any questions regarding return & exchange, please email us at support@orejas.co.